Make sure that the Power Supply is attached to the device.So, at this point we had two things to try, one of which is not recommended for Surface RT/2. So, we figured the battery must be drained and plugged it in for an hour.

We brought it inside in the morning and let it warm up for several hours, but it still wouldn’t start. So, guess what happened? Yep, the Surface froze and won’t turn on. Since we have two Surfaces, we did not notice that one was missing. Consequently, we accidentally left one of our Surface tablets in the car overnight. Yesterday, on the way home from work, we made a stop and had several bags of stuff to carry in with us. Open the Surface app, expand the Help & support drop-down menu, select Get help, and follow the prompt.Here is the scenario: We have had arctic temperatures here in the mid-west for the past couple of weeks. You can also chat with a Microsoft Support specialist via the Surface app. If you get your Microsoft Surface to boot, use the Surface Diagnostic Toolkit to check for power supply and battery issues.

Press the Power button to turn on your Surface laptop or tablet.

Release both Volume-Up and Power buttons and wait for at least 10 seconds.

Press and hold the Volume-Up button and Power button simultaneously for 15 seconds.ĭon’t release any or both buttons until after 15 seconds, even if the screen flashes the Surface logo.

Release the button and proceed to the next step.

Press and hold the Power button for 30 seconds.The two-button shutdown works on select Surface models-Surface Book, Surface RT, Surface 2, Surface 3, Surface Pro, Surface Pro 2, Surface Pro 3, and Surface Pro 4.

Try the two-button force shutdown method to force-restart your Surface device.

Microsoft surface pro 7 wont turn on